At Amoobi we derive insights based on multiple sources of data. Some of this data comes from our clients (ePOS, loyalty etc.) and some of this data comes from legacy systems, which we install in stores. In both cases, we work very hard to make the data secure and ensure the maximum level of privacy to our clients' clients.
WE ARE COMMITTED TO RESPECT PRIVACY
Treatment of ePOS and loyalty data
When dealing with ePOS or loyalty data, we first store the data on our secure servers. Moreover, the data is never linked to a customer ID. For example loyalty data would always be sanitized to remove the personal information of the shoppers. The data that we use is thus in no way linked to the identity of the shoppers ensuring a total respect of privacy.
Camera based analysis
We use birdseye cameras to monitor the flow of shoppers in specific areas of the store. The cameras do not record images, instead they convert customer movements into numbers automatically. Therefore, we make sure that it's impossible to identify anyone, allowing to us to collect insights while fully respecting customer privacy.
We work based on the EU legislation and recommendations of the “29 group”, to make sure that our systems do not violate any data protection laws. We collect only Bluetooth MAC addresses and do not share them with our customers. Our system provides aggregate data about shopper behavior only. The MAC addresses we collect are not linked to shoppers’ identities since the addresses are not connected to their cell phones’ SIM cards. We do not collect the names of shoppers’ Bluetooth devices, since this could reveal a shopper’s identity (if, for example, the shopper named his Bluetooth device using his own name).
To protect the identities of store employees, we permanently remove the Bluetooth MAC addresses of shoppers identified as potential employees (i.e. people who come to the store at regular times and stay for an extended period of time).
In addition we recommend that our clients display signage at the entrance to enable customers to opt-out with a QR code. Amoobi can provide advice on wording.
Moreover, Amoobi uses several security methods to avoid issues:
- We don’t collect the name of the phone, which could be a problem if someone use their personal name.
- MAC addresses are encrypted in our database through a one way hashing. This hashing cannot be reverted and ensure thus a total security for our clients. This hashing is unique for each project (it’s thus impossible to compare with other projects) and we have a 3-step security process on top of the traditional hashing.
- All information sent to the server is tranferred via an SSL encrypted connection.
- Comprehensive information about privacy issues is available on our website. A customer opt-out process is also available on our website.
- All data is always presented aggregated. This provides an additional security for our clients.
- Amoobi is a member of Privacy Special Interest Group (privacySIG.org)
For solutions based on mobile tracking, we are a member of the European PrivacySIG, providing a unified opt-out process. If you want to be removed from our databases (and all databases of PrivacySIG members), please go to this website and follow instructions : privacysig.org/opt-out.html